Privacy & Policy

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. Introduction

Neoistone Technologies LLP (“Neoistone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, https://neoistone.com, contact us, purchase our services, or otherwise interact with our business.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us.

2.1 Personal Information

When you contact us, request a quotation, register for a service, or make a purchase, we may collect:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Business or organization name

• GST or other tax details, where applicable

• Information included in inquiries, support requests, and communications

2.2 Transaction and Payment Information

When you purchase our services, we may collect information necessary to process and manage your transaction, including:

• Order and invoice details

• Amount paid and currency

• Payment status

• Transaction reference or payment gateway identifier

• Billing information and refund records

Payments may be processed through third-party payment gateways. We do not intend to collect or store complete payment card credentials, such as full card numbers or card security codes, on our own systems unless expressly disclosed and handled through an appropriately authorized and compliant process.

Payment providers may independently process information under their own privacy policies.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Operating system and device information

• Pages visited and referring pages

• Date, time, and duration of visits

• Diagnostic, security, and server log information

2.4 Project and Support Information

If you engage us for software development, website development, consulting, or technical support, we may process project specifications, files, business information, technical configurations, and other information you provide to deliver the requested service.

Please do not submit sensitive personal information unless it is necessary for the service and you are authorized to provide it.

3. How We Use Your Information

We may use collected information to:

1. Provide, operate, and maintain our website and services.

2. Respond to inquiries and customer support requests.

3. Prepare quotations, proposals, invoices, and service agreements.

4. Process payments, verify transactions, and manage refunds.

5. Deliver projects and communicate about orders.

6. Maintain accounting, tax, and business records.

7. Protect our systems, detect fraud, and prevent unauthorized activity.

8. Improve website functionality, service quality, and user experience.

9. Send service notifications, billing notices, and important administrative communications.

10. Send promotional communications where permitted by law and, where required, with your consent.

11. Comply with applicable legal, regulatory, and contractual obligations.

We will not knowingly use personal information for purposes incompatible with the purposes described in this Policy unless permitted by applicable law.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may process information:

• To provide services or take steps requested before entering into a contract.

• To comply with legal and regulatory obligations.

• With your consent, where consent is required.

• For legitimate business purposes, where permitted by applicable law.

• To establish, exercise, or defend legal claims.

Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, security, preferences, analytics, and website performance.

Cookies may help us:

• Maintain website sessions.

• Remember user preferences.

• Protect forms and accounts against misuse.

• Understand website traffic and performance.

• Improve website functionality.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

If we use third-party analytics, advertising, or tracking technologies, their use will be subject to the applicable settings, notices, and legal requirements.

6. Sharing and Disclosure of Information

We do not sell personal information to third parties as part of our ordinary business practices.

We may share information with the following categories of recipients when necessary:

6.1 Payment Service Providers

Payment gateways and financial service providers may receive relevant transaction and billing information to process payments, conduct fraud checks, settle transactions, and manage refunds or disputes.

6.2 Technology and Infrastructure Providers

We may use hosting providers, cloud infrastructure providers, email services, security services, analytics providers, and software vendors to operate our website and deliver our services.

6.3 Professional Advisers

We may disclose relevant information to accountants, auditors, lawyers, and other professional advisers when reasonably necessary.

6.4 Legal and Regulatory Authorities

We may disclose information where required by law, a valid legal process, a competent authority, or to protect our legal rights and the safety of our users or business.

6.5 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or transfer of assets, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

Third parties receiving information may process it under their own contractual obligations, privacy policies, and applicable laws.

7. Payment Security

Payments made through our website may be processed by authorized third-party payment gateways.

Payment details may be collected directly by the relevant payment provider through its payment interface. Payment authorization, authentication, and transaction processing may be governed by the provider's terms and security procedures.

Customers should never share passwords, one-time passwords (OTPs), payment PINs, or card security codes with anyone claiming to represent Neoistone.

We take reasonable steps to protect transaction records and related information under our control. However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, dispute resolution, accounting, tax compliance, security, and legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law and legitimate retention requirements.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the nature of the information and the systems involved, these measures may include access controls, secure communications, authentication mechanisms, system monitoring, and appropriate backup practices.

Customers are responsible for protecting their account credentials and notifying us promptly if they suspect unauthorized access to an account or service.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. International Data Transfers

Some service providers or infrastructure used by us may process information outside your state or country.

Where personal information is transferred across borders, we will take steps required by applicable law and use appropriate safeguards where necessary.

The availability and location of particular services may affect where information is processed or stored.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about personal data we process about you.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise a complaint regarding the handling of your personal information.

• Exercise other rights available under applicable data protection laws.

To exercise a right, contact us using the details provided in the Contact Information section below.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or necessary for legitimate legal purposes.

12. Children's Privacy

Our website and services are primarily intended for individuals and businesses seeking technology and professional services.

We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is required but has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, payment gateways, or other external services.

We do not control the privacy practices of independently operated third-party services. We encourage you to read their privacy policies before providing personal information.

The inclusion of an external link does not necessarily imply endorsement of that service.

14. Marketing Communications

We may send service-related emails concerning orders, invoices, project updates, security notices, and customer support.

Where permitted by applicable law, we may also send information about products, services, offers, or company updates.

You can opt out of promotional emails using the unsubscribe mechanism provided or by contacting us. Opting out of marketing communications will not necessarily stop essential transactional or service-related messages.

15. Grievance Redressal

If you have questions, concerns, or complaints about the collection or processing of your personal information, please contact us.

We will review and respond to requests in accordance with applicable law.

Where required, we will provide the designated grievance officer's or privacy contact's details and follow the applicable grievance-resolution process.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal obligations.

The revised Policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Information

For questions, requests, or complaints concerning this Privacy Policy, please contact:

Neoistone Technologies LLP

• Website: https://neoistone.com

• Email: [email protected]

• Registered Office: 11-8-55/A, Lenin Nagar, Khammam, Telangana 507001, India

Please include sufficient information about your request so that we can identify the relevant account, transaction, or communication and respond appropriately.

Privacy Policy of Neoistone Technologies LLP
We are committed to handling personal information responsibly and in accordance with applicable law.